Shipping Policy

Order Acceptance

Standard delivery within the UK is charged at a rate of £4.95. 

 

Delivery Class	Delivery Time	Delivery Charge	Orders over £75*
Standard Delivery	2-5 working days from dispatch	£4.95	FREE*

 

* PLEASE NOTE: Certain items are excluded from our Free UK Delivery offer.  These items are clearly indicated within their product description and within the checkout process.

 

If you choose Standard Delivery

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At Medusagems.co.uk we aim to dispatch your goods within 24 hours, but at particularly busy periods this may take up to 72 hours. You will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

Orders placed using Standard Delivery to UK mainland addresses are sent either by Second Class Royal Mail or with an overnight courier company. You should expect your order to arrive at the designated delivery address within 2 – 5 working days of dispatch.

For your convenience, Standard Delivery does not require a signature on delivery. So if you’re not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven’t received your order within 2-5 working days of dispatch, and haven’t received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office please call 08457 740 740.

Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands must be shipped via Royal Mail. See below for a full list of postcodes exempt from using our courier service. Please allow up to 5 working days after dispatch for delivery to these addresses.

As with Standard Delivery, this service does not normally require a signature on delivery. If you are not in when the delivery arrives your parcel may be left in a safe location. If there is no appropriate location to leave the parcel, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven’t received your order within 1-3 working days of dispatch, and haven’t received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office please call 08457 740 740.

Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands must be shipped via Royal Mail. See below for a full list of postcodes exempt from using our courier service. Please allow up to 5 working days after dispatch for delivery to these addresses.

When you place your order you can request that the parcel be left with a neighbour or in a secure location by writing the relevant information in the ‘Note to Customer Service’ section after you have put in your address. This will be added to the delivery details for the courier, however please note if you advise that the parcel can be left somewhere you must be confident that it is a safe and secure location.

Please note that an email address and/or mobile phone number will be provided to our courier partners to allow you to receive notifications of the progress of your delivery and to give you the option of providing additional delivery instructions. If you would prefer this information not to be shared, please let us know when placing your order.

If you have any other questions regarding the delivery of an item please do not hesitate to contact the customer service team at info@medusagems.co.uk or 01704 542999.

Please note this service is available to all mainland UK addresses excluding Scottish Highlands. For exempt postcodes see below.

 

 

 

Exempt postcodes

AB Aberdeen 31, 33-38, 45, 52-56	BT Northern Ireland ALL	FK Falkirk 17-21
GY Guernsey ALL	HS Outer Hebrides ALL	IM Isle of Man ALL
IV Inverness ALL	JE Jersey ALL	KA Kilmarnock 27, 28
KW Kirkwall ALL	PA Paisley 20-49, 60-78	PH Perth 17- 26, 30-44, 49-50
PO Isle of White 30-41	TR Scilly Isles 21-25	ZE Shetland Islands ALL

 

Product Availability

We invest a great deal of money in stockholding, warehousing and stock control software in order to stay in stock of all our products at all times, and to ensure that the website is always updated when a product goes out of stock. However unfortunately these systems are not perfect and subject to human error, so occasionally we get caught out and an item is shown as being in stock when in fact it is not. This happens most often when two people order the last remaining item in very quick succession virtually simultaneously.

 

Tax Charges

All prices shown include VAT at 20% where required by UK law, for the UK market.

 

INTERNATIONAL ORDERS.

International Shipping Rates

• European Union (EU) – Standard International Tracked: £14.99
  Estimated delivery: 2–11 business days
• United States, Canada & Rest of World – Standard International Tracked: £23.99
  Estimated delivery: 3–17 business days

 

Orders shipped outside the United Kingdom may be subject to import duties, customs fees, and local taxes once they reach their destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We are unable to advise on specific charges, as customs policies vary by country.

International delivery times vary by destination and are estimates only.